Privacy Policy

What we collect

When you place a custom order — through the order form or the chat assistant — we collect:

• Your name, email address, and (if you provide it) phone number
• Order details: the item you want, colors, sizing, timeline, and any notes
• Reference photos you choose to upload to show what you're envisioning

Why we collect it

We use your information only to run your custom order:

• To understand what you'd like made and prepare a quote
• To message you about your order, send updates, and request a deposit
• To complete and deliver your finished piece

Your reference photos

Photos you upload are used only to help create your order — so Nae can see what you have in mind and match colors and style. They are stored securely and are not shared publicly or used for anything else.

Who we share it with

We do not sell your information, ever. We share it only with the trusted services that make ordering work:

• Stripe — to securely process deposits and payments
• Our email provider — to send you order updates and messages

These providers handle your information solely to deliver their service to us.

How long we keep it

We keep your order information for as long as needed to complete your order and keep a record of our work together. You can ask us to delete your information at any time — just email antonae@kraftedbynae.com and we'll take care of it.

Questions

This is a small, handmade business, and we treat your information with the same care we put into every stitch. For anything privacy-related, reach out anytime at antonae@kraftedbynae.com.