Refunds & Cancellations

The honest version, no fine print games.

Every piece from Krafted by Nae is made by hand, just for you — your colors, your sizing, your idea. Because of that, we're not able to offer cash refunds once work has begun. Here's exactly how it works.

Before you pay a deposit

While we're talking, nothing is owed and you're free to walk away.

After your deposit is paid

Once your deposit is paid, it's non-refundable — but never wasted. If you need to cancel, that amount becomes Krafted Bucks, store credit you can use toward a future piece, anytime.

If something arrives wrong

This is different from changing your mind, and we treat it differently. If your piece arrives damaged, or doesn't match what we agreed on (wrong colors, wrong size from your order), reach out with a photo and we'll make it right — a repair, a remake, or a refund, whichever fits the situation.

When a project is finished but we can't reach you

We get it — life gets busy, things come up, and sometimes communication falls through the cracks. No judgment here. But here's the honest truth: every piece we make takes real time, real materials, and real effort. When a project is finished and we can't get a response about payment, that's not something we can absorb and move on from.

If your project is complete and we've genuinely tried to reach you — we mean that, we'll make every reasonable effort — here's where things land after 3 unanswered attempts:

      Your deposit will be considered forfeited. As a gesture of goodwill, half of it will be returned to you as Krafted Bucks so it's not a total loss on your end. The completed piece will be handled at our discretion from there.

      You're always welcome to come back and place a new order — but we'll ask for a higher deposit upfront, just to make sure we're both protected going forward.

We'd truly rather just hear from you. If something happened, reach out — even late. We're real people and we'd much rather work something out than let it get here.

Indecisive much? 😂

Got a new idea mid-project, or want to tweak something? Just message us. We'd always rather adjust the plan with you than have you unhappy with the result.

Questions?

Reach out anytime through your order page or reply to any message from Nae — we're happy to talk through your specific situation.