Krafted Club
Krafted Club is a free membership program for Krafted by Nae customers. It exists to reward people who keep coming back, refer friends, and invest in handmade — with real perks that show up on your orders, not just in an email.
There's no subscription, no recurring charge, and no catch. Joining is free, and everything you earn through the Club is yours to use toward future Krafted pieces.
To join Krafted Club, you must:
Membership is personal and non-transferable. Each account is tied to one email address and belongs to one person. Club benefits cannot be shared, gifted, or transferred to another person or account.
You're responsible for keeping access to the email address on your account. If you ever need to update your email, reach out to us directly.
Current Krafted Club benefits include:
Club members receive free standard shipping on qualifying orders totaling $25 or more. Here's exactly what that means:
Shipping transit times are handled by USPS and may be affected by carrier volume, weather, holidays, or other circumstances outside our control. We don't promise specific delivery dates unless one is explicitly confirmed with you. All other shipping terms — tracking, lost packages, processing time — are governed by the Shipping Policy.
Krafted Bucks are promotional reward credits associated with your Krafted Club account. They're a way for us to say thank you — not a financial product.
Bucks earned as a result of a cancelled or refunded transaction may be reversed or adjusted accordingly.
Krafted Bucks and other Club rewards are currently earned through:
Specific reward amounts shown in the Club portal reflect current values and may be updated over time consistent with Section 19.
Krafted Bucks can be applied toward a future order. When your invoice arrives, just let Nae know you'd like to use your Bucks — your balance will be confirmed and applied before payment is finalized.
Bucks cannot be applied retroactively to already-paid invoices. They also cannot be combined with other promotions unless we say so explicitly for a specific offer.
When a friend you refer places a qualifying order, you earn $5 in Krafted Bucks. Here's how it works and what qualifies:
We don't currently cap the number of friends you can refer. That could change if the program is ever abused at scale, but we'd rather reward you for genuinely sharing than create unnecessary friction.
We collect your birthday month and day — not your birth year — when you choose to provide it. Birthday info is optional, and you won't miss out on any other Club perks if you don't add it.
If you do share your birthday, you'll get a Club reward during that month as a small celebration from Nae. Because birthday rewards exist to celebrate your birthday:
Birthday rewards are promotional Club gifts — they have no cash value and follow the same rules as other Krafted Bucks.
We may reward eligible members for submitting a qualifying review of their Krafted by Nae experience. A few things are important to understand about how this works:
The Club rewards system is built on trust. To protect it — for you and for us — we reserve the right to void, withhold, or adjust rewards in cases of:
If a system error issues rewards incorrectly, we may correct the balance. We won't use this to claw back rewards you legitimately earned — the intent is to fix genuine errors, not give us blanket power over your account.
If we believe your account is involved in abuse, we'll try to reach you first. Serious or repeated abuse may result in Club suspension (see Section 20).
Everything at Krafted by Nae is made by hand, for you specifically. Club membership doesn't change how custom orders work — it extends the same order process with added perks layered on top.
As covered in our Terms of Service, reasonable handmade variation is a natural part of working with fiber arts. This includes minor differences in:
What this does not cover: genuine defects, material errors, or a piece that clearly doesn't match the specifications you approved. Those situations are handled under our Refunds & Cancellations policy, which remains controlling.
For custom pieces, you'll review and confirm the details of your order — colors, size, style, personalization, quantity, and pricing — before production begins. Once you give the go-ahead, you're confirming that the agreed-upon specs are correct.
You're responsible for reviewing those details carefully. If something looks off before you approve, that's the right time to say so — we want to get it right, not find out after the fact.
Once production begins, changes may be limited depending on how far along we are. The existing Refunds & Cancellations policy covers what happens if you need to change or cancel mid-project.
Cancellations and changes to active orders follow our Refunds & Cancellations policy. The short version: your deposit is non-refundable once paid, but it becomes Krafted Bucks — store credit toward a future piece — rather than disappearing entirely.
Club membership doesn't create a separate or extended cancellation window. If anything, having Krafted Bucks means a cancelled deposit stays in your ecosystem and can come back as future value.
Rewards (including Bucks earned from an order) may be reversed or adjusted if that order is cancelled or refunded.
Club members with qualifying orders get free standard USPS shipping (see Section 4). Everything else about how shipping works — processing time, carriers, tracking, and our commitment to you when something goes wrong — is covered in the Shipping Policy.
Shipping transit times are in the carrier's hands once a package leaves us. We'll always give you a tracking number, and if there's a delay or issue we'll handle it with you, not leave you to sort it out alone.
If your package is lost or arrives damaged, we handle the USPS claims process on your behalf — you don't have to deal with the carrier directly. This applies to all Krafted orders, Club or not. Full details are in the Shipping Policy.
Your Club portal uses passwordless, email-based access — your email is your key. Because of that, your account security depends on your email security. If someone else gains access to your email, they could access your Club portal.
We're not responsible for unauthorized access resulting from a compromise of your email account or device. But we're also real people who want to help — if something seems off, reach out.
The Club collects information you provide when joining and using the portal — including your name, email, optional birthday, order history, saved colors, inspiration uploads, and Krafted Bucks balance. How we collect, use, and protect that information is covered in the Privacy Policy.
Joining Krafted Club doesn't automatically sign you up for marketing emails beyond Club-related updates. Marketing communications are governed by the consent framework described in the Privacy Policy, and you can opt out at any time.
Krafted Club is a growing program, and we may need to update it as the business evolves — adding benefits, adjusting how future rewards are earned, or changing program rules. Here's how we'll handle that:
We're not going to make drastic changes without a heads-up. That's not how we want to treat people who've been with us.
We reserve the right to suspend or terminate Club membership in cases of serious or repeated abuse of the rewards system, fraudulent activity, or violation of these terms. If that happens:
You can also leave the Club at any time by contacting us. Unused Krafted Bucks associated with a closed account are forfeited, since they have no cash value and can't be transferred.
If Krafted Club is ever discontinued entirely, we'll give members reasonable advance notice and a fair window to use any remaining Bucks before the program winds down.
If something goes wrong — with an order, a reward, your account, or anything else — please reach out to us first. Most things can be worked out with a conversation, and we'd always rather resolve an issue directly than have it escalate.
These terms are governed by the laws of the State of Oklahoma, consistent with our Terms of Service. To the fullest extent permitted by law, any dispute arising from Club membership or these terms will be handled consistently with the dispute-resolution framework in our main Terms of Service.
Nothing in these terms waives consumer rights that cannot legally be waived.
Questions about the Club, your rewards balance, or anything in these terms:
Antonae — Krafted by Nae
antonae@kraftedbynae.com
kraftedbynae.com